बांकुरा सम्मिलानी मेडिकल कॉलेज, बांकुरा

This charter seeks to provide an outline which enables our user to know : The services, which are available in this institution, the quality of services they are entitled to, the method of informing complaints and suggestions for rectification.

General Information
This Government Institution is a Medical College & Hospital. It provides medical education, research and health care to the people of Bankura district, neighbouring districts and even the nearby states. The buildings of the institution are mainly situated at the Lokepur campus and Gobindanagar campus of Bankura town. In addition, the Urban and Rural Health Training centers are located at Patpur and Amarkanan & Taldangra of Bankura respectively. Our specialist doctors are also serving the hospitals at Chhatna, Onda and Barjora of Bankura districts as well as at Raghunathpur of Purulia district. Medical Education and Research – Different UG & PG courses like- BSc- Nursing, MBBS, MS/MD in different disciplines (8) are conducted under West Bengal University of Health Sciences. Some other Nursing and Paramedical courses like GNM (under WB Nursing Council), DMLT, DRD, DRT, DPT etc (under WB State Medical faculty). Different research projects are also conducted by the faculties jointly and individually in different departments under the supervision of the Institutional Ethics Committee. Different other training programmes for medical/paramedical students of other institution/ university are also available on request. The training programme (CME) for the doctors are conducted by the Medical Education unit of the institution. Dean of Students’ Affairs look after the academic and other activities of the students of the institution.
Health Care- The institution provides health care to all patients who come to the hospital. Standards are influenced by patient load and availability of resources, which are generally under strain due to huge influx. However, the hospital tried its best to provide courteous, prompt, efficient and reliable attention to all the users, attending the hospital.
Medical Teachers: 200 (approx)
Doctors:250 (approx) (including JR/House Staff)
Nurses: 500 approx.(including Block Sister in Charge)
Other staff: 700 (approx) including security and contractual staff
Beds: Beds sanctioned strength is 1441 in addition ITU- MICU/RICU(20), ICCU (6), NICU/SNCU (85), PICU(12), Eclampsia (6), Dialysis day care (8), Thallassaemia day care (13), Chemotherapy day care (7)
Location: All the Pre-clinical Departments along with the College Administrative Office are situated at the Lokepur Campus. Para-Clinical and Clinical Departments along with Hospital

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Investigations
Timings: All routine essential investigations (Laboratory and Radiological) are available for 24 hours x 7days. Other Investigations (Laboratory and Radiological) are available on all working days (except OPD holidays). Reliability and promptness of laboratory results are ensured. The tests are done by the specialist doctors and technicians. Reports are made available within the shortest possible time. There are radiological facilities like Hoemetology, Histopathology, Blood Biochemistry, Straight X-Ray (Incl. Digital X-Ray) , CT Scan, MRI and USG. The Radiology department is approved by the AERB. Parenatal Sex determination is not available in this institution as per PNDT act.

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Casualty and Emergency Services
Timings: 24 hours x 7days
Casualty Medical Officers and Resident doctors are available round the clock. On-Duty Specialist Doctors of different disciplines are available in the hospital round the clock in Major specialties like, Medicine, Cardiology, Surgery, Orthopedics, Gynae & Obs, Anaesthesiology, Eye, ENT, Pediatrics etc. Senior faculties in those major specialities are also available on-call round the clock, if desired by the treating doctors. Failure to respond to any patient in time is monitored by the Medical Superintendent cum Vice-principal. During attending the Emergency cases, the treatment /management gets priority over paper work. The decision of admission or refer rests with the treating doctors. Cardio-Pulmonary Resuscitation unit and ITU facility (12 bedded) are available. Emergency Operation Theatres, near the General Emergency are available. Another Emergency OT is available at G&O building for the Gynae and Obs cases.

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Out Patient Departments (OPD)
Specialist Doctors of different disciplines like, General Medicine, Dermatology, TB & Respiratory diseases (including DOTS), Psychiatry, Cardiology, Neuromedicine, General Surgery, Urology, Orthopedics, Gynae & Obs, Paediatrics, Oncology & Radiotherapy, Eye, ENT, Pediatrics etc are available.
The Registration for OPD is from 9.00 am to 2 pm (except Sundays and fixed 10 Holidays/year) and the OPD timing is till the treatment of the last patient. Some Special Clinics (Diabetic clinic, Infertility clinic, Adolescent Clinic, Child Guidance clinic, Child Rehabilitation clinic, Thallassemia clinic) are held in the Hospital for various specialised diseases on specified days and time.
Every patient seeking treatment at the hospital OPD is registered and issued a Card for recording symptoms, diagnosis and treatment being provided. Display Boards indicating unit on duty on various days are displayed at receptions and in the OPD block. Most of the essential medicines are available free of cost from the OPD Pharmacy. Emergency Pharmacy remains open for round the clock for all essential medicines and consumables.
Telemedicine facility is available in Ophthalmology OPD. Facilities like, DOTS, ART centre, ICTC, ICTC (ANC), Audiometry, Speech therapy Unit, , Postpartum Unit with Family planning etc are available in different OPDs.

Indoor Facilities
All patients admitted in General Wards of the Hospital are treated free of cost. Free diet is provided to all patients in the General Wards. Every patient is given one attendant pass. Visitors are allowed only at notified visiting hours (4 pm to 6 pm everyday).
On admission of a medico legal case, the hospital has to mandatorily honor the rules of the Indian Government and informs the local police authorities.
Thalasemia Control Unit (TCU) is functioning for the Thallassemic patients.
Mon & Wed : Outreach Camp
Tues, Thus, Fri & Sat : OPD, Investigation & PRBC Transmission.
Dialysis facility is also available at Lokpur campus. However, the facility for Organ Transplant is not available in this Hospital till date.
The beds and food are absolutely free of cost for all patients.
All the available investigation including X-Ray, CT-Scan, MRI, Echo, BERA, NCS, etc are free of cost for all the patients. Swasthya Sathi Card (Rs.5,00,000/- per year per family), Illness Assistance fund are also available for patients under BPL category.